At Herviva, your satisfaction and safety are our top priorities. We make returns and exchanges simple, clear, and reliable, while ensuring all products remain safe and effective.
Return Window
- Returns are accepted within 30 days of delivery for products purchased directly from our website.
- Only unopened and unused items with the original seal intact are eligible for a full refund. This ensures that all returns meet our quality and safety standards.
- Opened ingestible products (capsules, gummies, powders, oils, etc.) cannot be returned for safety and hygiene reasons.
- If you are unsure whether your product qualifies for a return, our customer support team is happy to guide you.
Damaged, Defective, or Incorrect Items
- If your order arrives damaged, defective, expired, melted, leaking, or incorrect, you are eligible for a replacement or refund.
- Report the issue within 7 days of delivery to ensure prompt processing. Include a photo of the damaged or incorrect item if possible.
- Herviva will cover shipping costs for defective or incorrect items.
Refunds
- Refunds are issued to the original payment method after we receive and inspect the returned items.
- Original shipping charges are non-refundable, unless the return is due to a defect or error on our part.
- The refund amount will reflect the returned product(s) only.
Exchanges
- Exchanges are available for items that arrive damaged, defective, or incorrect.
- If you would like to exchange for a different product, our team can help with any price difference adjustments.
- Once your exchange is approved, the replacement will be shipped promptly.
Terms and Conditions
- Returns and exchanges apply only to items purchased directly from our website. Products purchased through Amazon, other marketplaces, or third-party sellers must follow that seller’s return policies.
- Ensure returned items are securely packaged to prevent damage during shipping.
- Items returned without prior approval from our support team may not be accepted.
How to Request a Return or Exchange
- Contact our support team via email, phone, or website form.
- Provide your order number, product name(s), and reason for the return or exchange.
- Our team will provide instructions for returning the item and guide you through the process.
- Once the return or exchange is processed, you will receive confirmation.